Detailed Notes on Telus customer service
Detailed Notes on Telus customer service
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I've had problems While using the Tech Support for the house Web likewise so complicated we used more than one hour dealing with a concern. I’ve been having for months and months.
Also, our phone line to the home came down in a windstorm the opposite evening, as did our neighbors. We don't utilize a landline any longer, even so the cable is in the road and nevertheless connected on the home end. I prompt that They only get rid of it completely. They explained as I did not have an Energetic landline, they would not deliver a technician out to clean up the wire in the midst of the highway.
Back within your day, you had a decision of companies. Now We've got megacorps that swallow each and every different alternative up and you're left with three alternatives spanning a whole place, all of which collude with eachother to extort It really is customers.
@chris14 I wanted to obvious up some inaccurate details. We are going to maintenance TELUS owned downed traces at no demand. We'll only get rid of the line completely for development/renovation purposes but there's a payment concerned. We despatched you a private message just in case you want to maneuver forward with either situation.
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As for loyalty, there is absolutely no this kind of issue anymore. Experiencing the same issue with my Telus household services. I’m accomplished with them consistently increasing my agreement pricing. Heading back to Shaw when my contract operates out.
I guess I am just previous, but I try to remember a time when you might simply call a company, speak with a human without having sitting on keep for hrs, and actually get customer service. Many thanks Telus for a fantastic customer knowledge.
• I spoke to several brokers, like Maria and Regal, who couldn't supply clarity or escalate my case as asked for.
The TELUS staff acknowledges that our operate spans quite a few Territories and Treaty places and we've been grateful for the normal Know-how Keepers and Elders who are with us these days, anyone who has gone prior to us plus the youth that inspire us.
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It took place on Sunday that I had a awful concern. But I was pleased to discover that this Site labored on weekends. And Helen granted me enable, time, and persistence to unravel the situation. I am so thankful I are unable to inform!
Observe: if The subject isn't but protected by TELUS Professional Messaging, You will be delivered using a callback selection.
Seems like all we could do now is air our grievances on a general public forum in the hopes of someone able of authority can in fact do a thing over it.
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